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Edgetier Raises 6m In Series A Funding For AI Customer Service Platform

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Dublin-based company EdgeTier has recently secured a significant amount of funding through its Series A funding round. The company has raised 6m, with UK venture capital firm Smedvig Capital leading the investment. Episode 1 and Act Venture Capital also participated in the funding round to support EdgeTier’s expansion plans.

EdgeTier’s AI and machine learning platform provides customer service solutions to large organisations in various sectors, including retail, gaming, travel, and fintech. The platform analyses conversational data and monitors multilingual interactions to enhance customer experience. EdgeTier’s clients include well-known companies such as Ryanair, Electric Ireland, and Abercrombie & Fitch.

The funding will enable EdgeTier to expand its platform to more contact centres and customer experience professionals, as well as increasing its staff numbers in both its Irish and Spanish bases.

Company Overview

EdgeTier is a Dublin-based company that specialises in offering customer service solutions to large organisations in the retail, gaming, travel, and fintech sectors. The company utilises AI and machine learning to analyse conversational data and monitor multilingual interactions with customers.

Established in 2015, EdgeTier has customers in over 20 countries in Europe, North and South America, including Ryanair, Electric Ireland, and Abercrombie & Fitch.

The technology offered by EdgeTier can integrate with a contact centre’s existing customer service software, such as Zendesk. The platform can recover missed insights in conversations, react faster to changes, and provide data to make informed decisions.

With the recent Series A funding round led by Smedvig Capital, the company will be able to expand its platform to more contact centres and customer experience professionals. EdgeTier plans to increase its staff numbers in both its Irish and Spanish bases after the investment, with new job openings focused on the company’s product, commercial and operations functions.

Technology and Services

The Dublin-based company’s platform utilises artificial intelligence and machine learning to analyse conversational data and optimise multilingual interactions with clients in industries such as retail, gaming, travel, and fintech. The technology can integrate with a contact centre’s existing customer service software, such as Zendesk, to provide a seamless experience for both the customer and the agent.

The platform offers several key features that enable it to recover missed insights in conversations, react faster to changes, and provide data to make decisions. These features include real-time monitoring of conversations, automatic identification of potential issues, and sentiment analysis to gauge customer satisfaction. Additionally, the platform can provide intelligent recommendations to agents, such as suggested responses or relevant information, to enhance the quality of the customer service experience.

Funding and Investment

The recent investment in Dublin-based company EdgeTier’s conversational data analysis technology comes at a time when the demand for AI-enabled improvements in customer service is on the rise. The €6m raised in a Series A funding round, led by UK venture capital firm Smedvig Capital, with participation from Episode 1 and Act Venture Capital, will allow EdgeTier to expand its platform to more contact centres and customer experience professionals.

EdgeTier’s AI and machine learning technology can recover missed insights in conversations, react faster to changes, and provide data to make decisions. With customers in over 20 countries in Europe, North and South America, and clients such as Ryanair, Electric Ireland, and Abercrombie & Fitch, EdgeTier is well-positioned to benefit from the increasing demand for AI-enabled improvements.

The new funding will also enable the company to increase its staff numbers in both its Irish and Spanish bases and focus on product, commercial, and operations functions.

Expansion Plans

Dublin-based company EdgeTier’s recent investment of 6m will allow for staff expansion and a focus on product, commercial, and operational functions. The company plans to increase staff numbers in both its Irish and Spanish bases, with new job openings focusing on these areas.

This expansion is expected to help the company further develop its AI and machine learning platform, which analyzes conversational data and monitors multilingual interactions with customers. Despite achieving an extraordinary rate of growth on very little capital, EdgeTier has customers in over 20 countries in Europe, North and South America, including well-known brands such as Ryanair, Electric Ireland, and Abercrombie & Fitch.

This expansion of staff and focus on product innovation is expected to help EdgeTier continue to land new clients and lead the way in AI-enabled improvements in customer service, an increasingly important area for companies looking to compete in today’s market.

CEO and Investor Comments

Comments from the CEO and investor highlight the importance of AI and machine learning in improving customer service and EdgeTier’s potential to benefit from the demand for AI-enabled solutions.

According to EdgeTier’s CEO and co-founder, Shane Lynn, AI and machine learning are crucial for companies to compete in customer service. With EdgeTier’s platform, companies can recover missed insights in conversations, react faster to changes, and make data-driven decisions. The company’s technology has already proven successful with large organisations in various industries, including Ryanair, Electric Ireland, and Abercrombie & Fitch.

Smedvig Capital’s Joe Knowles also expressed confidence in EdgeTier’s potential for growth in the AI-enabled space. The company has achieved an extraordinary rate of growth on very little capital, thanks to the founders’ AI expertise and commercial acumen. As more companies look for ways to improve their customer service, EdgeTier is well-positioned to benefit from the demand for AI-enabled solutions.

With the new funding, the company plans to expand its platform to more contact centres and customer experience professionals, increasing its staff numbers in both its Irish and Spanish bases.

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Eric
Eric
Eric is a talented writer who has worked as a journalist for 8 years now. With a wealth of experience in journalism, he brings a unique perspective to his work. Eric is known for his ability to write about complex topics in a way that is easy for readers to understand. His articles are insightful and thought-provoking, and he always strives to provide balanced coverage of the news. Eric is dedicated to his craft and spends countless hours researching and fact-checking his stories. When he's not writing, Eric enjoys hiking, reading, and spending time with his family.

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